Karen Frazier: Human Resources and Property Management

KAREN S. FRAZIER
Blacksburg, Virginia

PROPERTY MANAGEMENT

• Directed a major university’s off-campus housing program.
• Initiated development of a website to facilitate off-campus housing.  Experienced working with University Unions and Student Activities’ Building Operations Managers for maintenance of physical space.
• Organized housing fairs for students in collaboration with the Student Government Association
• Prepared projections and worksheets to determine the five-year capital improvements program budget.

HUMAN RESOURCES

• Responsible for general human resource duties for public sector employers, such as developing performance improvement plans, discipline, salary increases, tuition reimbursement, and maintaining personnel files and processing payroll.
 
• Recruited, trained, and supervised staff.
• Conducted periodic evaluations and progress reports for staff.
• Provided accurate and timely information to University Unions and Student Activities for the payment of staff assistants.
• Conducted regular office meetings for updates, clarifications, and communications with staff.
• Utilized the Human Resource Information System (HRIS) to maintain employee records.

CUSTOMER SERVICE

• Create Integrated Management (IM) records representing support calls received from customers for further action by support staff.
• Manage IM databases for customer account information, including maintaining accurate records and creating reports.
• Prepare statistics on outstanding customer problems and track customer evaluation forms for installation, training, and annual site visits.

VTLS Inc. – Blacksburg, Virginia       2008
Administrative Assistant, Customer Support

• In this position, I was responsible for routing, tracking, and measuring service calls and response times, along with customer satisfaction rates.  I assisted with general office duties, such as ordering supplies, shipping products, and maintenance of telephone contracts.

 
Blue Ridge Independent Living Center – Christiansburg, Virginia       2006 - 2008
Independent Living Coordinator

• Counsel consumers individually regarding personal issues and concerns related to their disability and independence.  Collaborated with community agencies and resources to provide services to clients, including home modifications.  The position required a high level of confidentiality, compassion, detailed recordkeeping, and organization.

Virginia Tech Transportation Institute – Blacksburg, Virginia       2002 - 2003
Research Assistant (Work-Study Student; 12 hours per week)

• Entered articles, manuscripts, and reports into EndNote.  Arranged maintenance and preparation of automobiles for studies.  Performed video analysis and video transcription.  Performed inventory of lab equipment and supplies and other administrative duties as required.

Virginia Polytechnic Institute and State University – Blacksburg, Virginia       1997 - 2000
Office Services Specialist, Industrial and Systems Engineering Department
Office Services Specialist, University Libraries (Technical Services) 

• Provided a broad range of academic support services, including student record maintenance, class enrollment, collecting grades, processing student attendance and entering records into the student database.  Checked-in assigned titles; researched and resolved problems associated with continuing titles.  Assisted students, faculty, and staff with research.  Followed-up on claims through correspondence with publishers, vendors, and subscription agencies.

Virginia Tech Off-Campus Housing Center – Blacksburg, Virginia       1996
Director (Part-time; 30 hours per week)

• Managed the Virginia Tech Off-Campus Housing Center.  Developed a repository of information regarding housing options and legal rights of residents on the web and in print.  Organized two housing fairs.  Prepared reports to the Graduate Student Assembly, University administration, and industry detailing the Center’s usage and trends, as well as reports for the Center’s Advisory Board and the Graduate Student Assembly’s Executive Board.  Experienced in developing and adhering to budgetary guidelines.

WVTF Public Radio – Roanoke, Virginia       1995 - 1997
Internship/New River Valley Correspondent (Part-time)

• Worked in the News Department gathering and producing news stories from the New River Valley, using the Associated Press writing style and stylebook rules.  Worked with broadcast equipment in the studio and in the field.  Assisted producers in newscasts and public affairs programs, including Virginia General Assembly candidate debates and election night coverage.

Arlington County, Virginia Government – Arlington, Virginia       1990 –1994
Assistant to the Director, Department of Management and Finance

• Assisted the Director with correspondence, budget preparation, scheduling, and project management.  Served as the Department’s personnel liaison and handled a wide variety of human resource duties, including personnel actions, payroll, disciplinary action, merit awards, performance appraisals, training, recruitment and personnel file maintenance.

Virginia Polytechnic Institute and State University       1994 - 2003
Blacksburg, Virginia
Graduate-level coursework towards Housing and Residential Property Management.


Virginia Polytechnic Institute and State University
Blacksburg, Virginia
Bachelor of Arts, Political Science and History, Magna Cum Laude, May, 1988


Thomas Nelson Community College
Hampton, Virginia
Associate in Applied Science, Public Administration, Summa Cum Laude, December, 1985